GlobalProtect update
We have enabled a software update for the GlobalProtect Virtual Private Network (VPN). When your GlobalProtect software informs you that an update is available, follow the instructions to download and install it. You will be temporarily disconnected from the VPN while the update is installed but automatically reconnected once the update has completed. The upgrade process usually takes less than one minute to complete. If you need help after the upgrade, please contact the IT Support Centre.
Get in touch
Make a request, report a fault, or access the Knowledge Base to find solutions and instructions for your IT Visit the Connect portal
Telephone IT support is available 24 hours a day, 7 days a week. Call us on: 0161 306 5544. Note that calls are recorded.Call recording
Visit an IT support desk for face-to-face, practical advice. No appointment necessary.In-person IT support
Student IT support, provided by the Library (9am-5pm Mon-Fri): Library student IT support
