Help and support (The University of Manchester)

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IT support over the festive break

If you have any IT queries over the break, we are still here for you.

The IT Support Centre, including the Kilburn Building in-person support desk, is closed from 5pm on Friday 20 December, re-opening at 8am on Thursday 2 January. However, if you need help outside of those times, you can call us 24/7 on 0161 306 5544, or use the Connect portal below.

Connect

Make a request, report a fault, or access the Knowledge Base to find solutions and instructions for your IT

Information for graduating students

The IT accounts of December 2024's graduates will close on 6 January 2025.

Get in touch

Telephone IT support is available 24 hours a day, 7 days a week. Call us on: 0161 306 5544

In-person IT support

Student IT support, provided by the Library (9am-5pm Mon-Fri): Library student IT support

Illustration of a hand holding a smartphone with Duo Mobile on the screen

Duo 2-factor authentication

Set up your devices to access Duo

An image of chalk on a blackboard, the name of our e-learning platform

IT Services

IT support over the festive break

Connect

Make a request, report a fault, or access the Knowledge Base to find solutions and instructions for your IT

Information for graduating students

The IT accounts of December 2024's graduates will close on 6 January 2025.

Get in touch

Duo 2-factor authentication

Set up your devices to access Duo

eLearning and Blackboard

Support for Blackboard, your online course materials and Turnitin

Service availability

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