Hornet support
Hornet has a dedicated support team to assist if you have any problems accessing the internet from your halls of residence.
FAQs are available on the Hornet Portal but if you require further assistance you should contact Hornet Support.
The Hornet team aim to make contact with you within 48 hours of logging a support request and resolve all problems within seven days. This is not always possible depending on the cause of the problem but progress of a request can be checked via the Hornet portal.
Hornet have a team of Hornet reps who can arrange to visit residences in person to resolve issues connecting to the internet. At busy times of year temporary Hornet reps are available for walk-up Hornet support. Please contact the IT Support Centre for further information.
Problems should be reported via the Hornet Portal (not the IT Support Centre) on the following web page, which includes a video overview of Hornet support:
Hornet terminals are standalone computers in halls which provide access to the Hornet portal if you are having difficulties connecting to the internet from your own machine.
