Insurance, lost or faulty devices
Insurance
Insurance isn't automatically added as it is now considered to be too expensive to be worthwhile, but if you do want to insure your device, please see the following information for details and contact the IT Directorate Support Office to arrange.
Lost mobile phones
Please report immediately to one of the following:
Within office hours: IT Services Directorate Support Office: +44 (0)161 275 2288
Outside of office hours: Security: +44 (0)161 306 9966
Vodafone: calling from UK: 03333 040 191
calling from abroad: +44 7836 191 191
Faulty mobile phones
All mobile phones are covered by a manufacturer's warranty for the first year after purchase. If the mobile phone becomes defective due to a manufacturing fault during the warranty period, Vodafone will swap it for a like-for-like second-hand replacement mobile phone free of charge. If it becomes defective outside of the warranty period then this type of replacement will be chargeable.
Accidental damage
All physically or water damaged mobile phones are not covered by the manufacturer's warranty but will be replaced free of charge, if insured, or by chargeable 'swap out' if not insured.
Faulty accessories
Accessories are covered by a manufacturer's warranty for one year from the date of purchase and will be replaced free of charge if they become defective during this time.
