Cancelling or transferring numbers away
Cancellation
Your contract can be cancelled at any time by giving Vodafone 30 days notice.
Out of contract - if you cancel after the one year commitment period has expired then a cancellation fee isn’t payable.
In contract - if you cancel your contract within the year, a cancellation fee equivalent to the rental up to the end of your contract period will be payable.
Any final charges will be invoiced on the next invoice after disconnection so please ensure the cost code is still going to be valid to cover this.
Transferring away from the contract
If you no longer require the University contract for any reason but wish to retain your number, it is possible to transfer it by requesting a PAC code from us which you take to a provider of your choice before the expiry date. If you are also keeping the device, it may need to be unlocked from the network in order to work and you can request this at the same time.
Please note that this is the same as cancelling your contract so you may have to pay a cancellation fee if still in contract.
Number and/or device retention is completely at the discretion of the budget holder or Head of School so their permission should be sought before submitting the request.
To cancel or transfer your number, submit your request via the Support Centre Online:
