IT Services

Shared mailboxes

Shared mailboxes, or Role Accounts, are generic email addresses which point to a mailbox and are usually accessed by multiple members of staff.

• Shared mailboxes

An example use for a shared mailbox is a shared email account for a small team or research project and may have a contact address such as my-research-project@manchester.ac.uk

Shared email accounts must be created by IT Services; once created they can be connected via Microsoft Outlook or the Outlook Web App (OWA). Shared mailboxes appear underneath the personal mailbox within Outlook.

To send a message from a shared mailbox rather than your own you must change the ‘From’ field in Microsoft Outlook.

• Shared Email Account request form
• Open a Shared MailboxMicrosoft Outlook - Support Centre article
• Open a Shared MailboxOutlook Web App - Support Centre article
• Change the ‘From’ field in Microsoft OutlookSupport Centre article

For further information contact the IT Support Centre.