Enquiry management
The University Customer Relationship Management (CRM) systems provide the facility to manage enquiries from prospective students or customers via email and web form submissions. The systems records and track queries and related correspondence, providing customers with a reference number for their enquiry.
The identity of the enquirer is recorded and becomes part of the on-going record of information stored about that person or organisation.
Enquiry management systems are used by staff in several departments. The IT Support Centre and University Library use a similar system to manage customer requests.
Access to the CRM and the Event Management module is at the discretion of IT Services.
Contact the IT Support Centre to discuss your requirements.
