Mobile phones and devices (The University of Manchester)

Mobile phones and devices

The information in this section is aimed at staff using University mobile phones and devices.

Products and prices

The University has successfully negotiated a new mobile phone contract with Vodafone, which offers significant benefits and is excellent value for money.

Important note about buying an iPad or other tablet

Although the Vodafone product catalogue above lists ipads and other tablets, University staff must order these through the IT procurement process for Purchasing IT equipment instead:

Purchasing IT equipment

Mobile data usage and charges

The mobile contract user is responsible for providing a valid finance code to cover monthly usage charges. If the provided finance code is incorrect or becomes invalid, you must submit a ticket through the Mobile Phone Request form, including the mobile number and a valid alternative finance code.

If the finance code becomes invalid and the monthly charges are not recharged within a month, the contract will be suspended until a valid code is supplied. If a valid finance code is not provided within 60 days, the mobile contract will be cancelled.

We advise that you switch your Mobile Data off, and only use it for work purposes when absolutely necessary. This is to ensure that you do not incur any additional charges for your usage, as well as from apps & email updates which run in the background and can incur charges outside of WiFi areas.

Wi-Fi calling

If you have poor mobile phone reception, but are connected to a Wi-Fi network, you can use Wi-Fi calling to make phone calls or send text messages. It is available on most University mobile phones and can be turned on in the phone settings. Calls and texts made via Wi-Fi calling are charged the same as normal and come out of your calls and texts allowance. More information including troubleshooting instructions are available.

Wi-Fi calling

Spend Cap

All University managed Vodafone mobile contracts have an overspend limit of £100 per month above the normal monthly contract cost applied. This spending cap will operate by preventing all calls and data usage outside of a contracted tariff if the £100 monthly overspend limit is reached. More details on the spend cap can be found below:

Mobile spend cap

Other information

Mobile phone request formThis form should be used for requests relating to mobile phones.
New numbers or transferring to contractInformation about new contracts and transferring to the University contract
Ordering and upgradingHow to order a new, upgrade a device or sim, or data only contract
Cancelling number or transferring away from contractHow to cancel or transfer number from the University contract
BillingItemised call summary invoices and airtime billing reports
Insurance, lost or faulty devicesReporting faults, lost mobile phones and details about insurance
Going abroadAdvice on using your device abroad and cutting roaming costs

Email and calendar access

If you are looking to purchase a mobile phone that allows access to email and calendar, please ensure that is fully supported before purchasing.

IT Services