Computer provisioning service FAQs
What can I do if my computer is faulty or not fit for purpose?
You can log an incident ticket via Connect to have your current device assessed by IT Services”
How can I dispose of my old computer?
You can log a request with our Hardware Recycling & Disposal team via Connect.
How do I order a monitor, keyboard, docking station, webcam or other peripheral?
Peripherals are not ordered through IT Services, but via your usual departmental procurement routes. We have a guide with some suggestions for common peripherals people request, which can be ordered through the University’s online procurement system.
What can I do if I can't find anything suitable for me?
We have designed the catalogues to cover as many use-cases as possible while still being able to hold stock of items for swift deployment. If you need something for your work which is not on the catalogue, we can obtain quotes and order it for you, but we will not be able to contribute any funding towards it.
You can request non-catalogue hardware via Connect.
