Service Delivery Managers
The Service Delivery team play a crucial role in ensuring that IT services align with the needs of the business, enabling colleagues to work efficiently and effectively.
Acting as a bridge between IT and the wider organisation, they proactively manage service performance, resolve issues, and drive continuous improvements. By monitoring service levels, overseeing problem management, and collaborating with technical teams and suppliers, they help maintain stability and reliability.
Their focus on service excellence, data-driven decision-making, and value delivery ensures that IT services support strategic goals, enhance user experience, and enable innovation across the organisation.
If you feel that our IT services are not meeting your needs, please reach out to your Service Delivery Manager - we are here to listen, support, and help improve your experience.
Please note that in all cases, issues and incidents must first be reported and escalated to the IT Support Centre.
University or IT area |
Contact |
|
NHS sites |
Christopher Farley |
|
Alumni Relations (DDAR) |
David Benko |
|
Communication and Collaboration (Email, SharePoint, Teams) |
Steven Bagley |
|
Communications and Marketing |
David Benko |
|
Compliance and Risk |
David Benko |
|
Cultural Institutions |
Matthew Coupe |
|
Estates |
Christopher Farley |
|
Finance |
Christopher Farley (temporary assignment) |
|
Legal |
David Benko |
|
Library |
Alex Galbraith |
|
Networks |
Christopher Farley |
|
Occupational Health |
Christopher Farley (temporary assignment) |
|
People and Organisational Development |
Christopher Farley (temporary assignment) |
|
Planning |
Steven Bagley |
|
President's Office |
Matthew Coupe |
|
Printing |
Lydia Towell |
|
Research |
David Benko |
|
Social Responsibility |
Matthew Coupe |
|
Student Services (DSE) |
Alex Galbraith |
|
Subsidiaries and Associated Organisations |
Matthew Coupe |
|
Teaching and Learning |
Dave Whadcock |
|
Telephony |
Steven Bagley |
Information last updated: March 2025
